CUSTOMER ADVISORY ON SHARING OF SIM AND M-PESA PINs AND OTHER PERSONAL INFORMATION

Position Statement

20th July 2018

Safaricom has noted growing concerns from the public on social engineering and theft of customer information leading to fraudulent SIM swaps.

We wish to advise customers to report any suspected interference with their SIM Cards or theft of personal details to us by calling 100 or 200, or via a text message to 333 for assistance. Customers should also report these cases to law enforcing agencies with urgency.

As a precautionary measure against social engineering, enabled by sharing of personal details, we would also like to remind our customers to safeguard information such as SIM and M-PESA PINs, dates of birth and national identity numbers.

Safaricom does not ask for personal information, and only contacts customers through our official number – 0722 000 000. If called by anybody purporting to be a Safaricom customer care representative using a different number, you are advised to immediately end the call and dial our customer care line 100 or 200 for clarification and assistance.

Safaricom remains committed to safeguarding customer information, and would like to reassure the public that we are working closely with security agencies to follow up this matter to its conclusion.

 

Nicholas Mulila

Director, Risk Management

Safaricom PLC

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